Terms and Conditions

Return Window: Customers may return most Diecasts within 30 days from the delivery date for a full refund. Toys purchased during the holiday season (November 1 – December 31) may be returned until January 31. Eligible Items: To qualify for a refund:

• Items must be unused and in original packaging with all tags, accessories, and manuals included.
• Proof of purchase (receipt, order confirmation, or payment card information) is required.

Non-Returnable Items: Certain items cannot be returned:

• Personalized or custom items
• Opened trading cards, CDs, DVDs, and software
• Hazardous toys (e.g., chemistry kits)
• Perishable or consumable products

Refund Method: Refunds will be issued to the original payment method within 5 business days after the returned item is received and inspected. If a refund cannot be issued to the original payment method (e.g., missing receipt), store credit or a gift card may be provided. Card processing may take an additional 3–5 business days. Return Shipping:

• Defective, damaged, or incorrect items: Free return shipping provided by the store.
• Change-of-mind returns: Customer pays return shipping unless otherwise noted.

Exchanges: Customers may request an exchange for a different size, style, or item. If the replacement item is out of stock, the store will issue a refund automatically.Return Process:

1. Contact customer service via email or phone to obtain a Return Merchandise Authorization (RMA) number if required.
2. Pack the item securely with original packaging, tags, and accessories.
3. Ship the item using the prepaid shipping label provided (if applicable) or return it to the store.
4. Monitor your refund status; a confirmation email will be sent once the refund is processed.

Contact Information:

• Email: dave@dezzertdiecast.com
• Phone: 602.677.0820
• Address for Returns: 2512 West Morningside DR Phoenix AZ 85023